Welcome to Urban Ochre.
These Terms & Conditions govern your access to and use of UrbanOchre.com, including browsing the website, creating an account, placing orders, purchasing products, and using any services provided through our website.
By accessing or using UrbanOchre.com, you agree to be bound by these Terms & Conditions along with our other applicable policies.
If you do not agree with these Terms, please discontinue use of the website.
- About Urban Ochre
Urban Ochre offers products including:
Pots & Planters
FRP / Fiberglass Planters
Decorative Plant Stands
Iron Planter Stands
Wall Planters
Indoor & Outdoor Plant Décor
Home & Garden Décor Products
Related Accessories
For enquiries, you may contact us at:
Email: theurbanochre@gmail.com
- Acceptance of Terms
By accessing UrbanOchre.com, you confirm that:
You have read and understood these Terms & Conditions.
You agree to comply with these Terms.
You are legally eligible to enter into a binding agreement.
Information provided by you while using our website or placing an order is accurate.
These Terms apply to all visitors, users, and customers of Urban Ochre.
- Eligibility
You must be legally capable of entering into contracts under applicable Indian law to make purchases through our website.
If you are under the legal age required to enter into a contract, you should use the website only under the supervision of a parent or legal guardian.
- Product Information
We make reasonable efforts to display accurate product information, including:
Product names
Descriptions
Materials
Dimensions
Colours
Finishes
Features
Photographs
Prices
However, minor differences may occur between the product displayed online and the actual product.
Such variations may arise because of:
Lighting
Photography
Screen settings
Manufacturing batches
Hand-finishing
Natural material variation
Surface texture
Colour variation
Minor reasonable variations are not automatically considered product defects.
- Product Colours
We make reasonable efforts to represent product colours accurately.
However, actual colours may appear slightly different due to:
Mobile or computer display settings
Screen brightness
Photography lighting
Natural daylight
Manufacturing variation
Hand-finished surfaces
Customers should therefore allow for reasonable colour differences.
- Product Dimensions
Dimensions mentioned on product pages are provided as accurately as reasonably possible.
For handcrafted, fabricated, FRP, fiberglass, or decorative products, minor dimensional variations may occur.
If exact measurements are essential for your intended space, we recommend contacting us before placing an order.
Email: theurbanochre@gmail.com
- FRP / Fiberglass Products
Some Urban Ochre planters may be manufactured using FRP / Fiber Reinforced Plastic / Fiberglass.
Due to manufacturing and finishing processes, minor variations may occur in:
Surface texture
Thickness
Colour
Finish
Dimensions
Hand-finished areas
Minor cosmetic variations that do not materially affect the usability of the product are generally considered normal characteristics of the manufacturing process.
- Handmade & Hand-Finished Products
Some products may involve handcrafted or hand-finished processes.
This may include:
Painting
Welding
Polishing
Coating
Texturing
Fabrication
Decorative finishing
As a result, each piece may have slight differences.
Minor variations may add individuality to the product and are not necessarily manufacturing defects.
- Iron & Metal Products
Decorative iron and metal plant stands may involve processes such as:
Welding
Cutting
Bending
Powder coating
Painting
Hand assembly
Minor variations in weld marks, alignment, coating, finishing, or surface texture may occur.
Customers are responsible for following appropriate care practices, especially when using metal products in humid or outdoor conditions.
- Product Images & Styling
Product images may sometimes include plants, flowers, soil, stones, furniture, decorative objects, or other accessories for styling and presentation purposes.
Unless specifically stated in the product description, such accessories are not included with the purchased product.
Customers should carefully review the product description and package contents before purchasing.
- Product Use
Customers are responsible for determining whether a product is suitable for their intended purpose and location.
Before use, customers should consider factors such as:
Product dimensions
Product weight
Plant weight
Stability
Placement area
Indoor or outdoor suitability
Drainage requirements
Surface conditions
Installation requirements
Urban Ochre is not responsible for damage caused by inappropriate use, improper handling, incorrect installation, overloading, or misuse.
- Wall-Mounted Products
For wall planters or wall-mounted décor products, customers are responsible for ensuring that:
The wall is suitable for installation.
Suitable screws and anchors are used.
Installation is performed correctly.
The product is not overloaded.
The wall can support the combined product and plant weight.
Professional installation is recommended where appropriate.
Urban Ochre shall not be responsible for damage caused by improper installation or unsuitable wall conditions.
- Product Care
Customers should use reasonable care to maintain their Urban Ochre products.
Depending on the product, this may include:
Keeping surfaces clean
Avoiding harsh chemicals
Avoiding unnecessary impacts
Avoiding excessive weight
Preventing prolonged moisture exposure where inappropriate
Ensuring stable placement
Maintaining coated metal products appropriately
Improper care may affect the life, finish, or appearance of a product.
- Product Availability
All products displayed on UrbanOchre.com are subject to availability.
Adding an item to your shopping cart does not guarantee availability until the order has been successfully placed and confirmed.
Urban Ochre reserves the right to:
Change available quantities
Discontinue a product
Introduce new products
Restrict quantities
Modify collections
Correct stock information
15. Pricing
All prices displayed on UrbanOchre.com are generally shown in Indian Rupees (₹) unless otherwise stated.
Urban Ochre reserves the right to update prices at any time.
Price changes will not ordinarily affect already confirmed orders except in cases of genuine technical, typographical, or pricing errors.
- Pricing Errors
Despite our efforts to maintain accurate information, pricing errors may occasionally occur.
These may arise from:
Typographical errors
Technical issues
Incorrect discount configuration
System errors
Data-entry mistakes
Urban Ochre reserves the right to correct genuine pricing errors.
Where an order is affected by a significant pricing error, we may contact the customer regarding the appropriate resolution.
- Offers & Promotions
Urban Ochre may occasionally provide:
Promotional offers
Coupons
Discount codes
Seasonal sales
Bundle offers
Special campaign pricing
Promotional offers may be subject to separate conditions.
Unless explicitly stated otherwise:
Offers cannot be exchanged for cash.
Coupons may have expiry dates.
Offers may exclude selected products.
Multiple offers may not be combinable.
Urban Ochre may modify or withdraw promotions.
18. Orders
Placing an order through UrbanOchre.com constitutes an offer by the customer to purchase the selected products.
Urban Ochre reserves the right to verify and accept or decline orders in appropriate circumstances.
An order may be declined because of:
Product unavailability
Payment issues
Incorrect customer details
Technical errors
Suspected fraudulent activity
Pricing errors
Commercial quantity restrictions
Other reasonable operational reasons
19. Order Confirmation
After successfully placing an order, customers may receive an acknowledgement through:
Email
SMS
WhatsApp
Website notification
An automated order acknowledgement does not necessarily mean that all details have been fully verified.
Orders remain subject to payment confirmation, product availability, and order verification.
- Payment
Depending on availability, Urban Ochre may support payment methods such as:
UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery
Other supported payment options
Electronic transactions may be processed by third-party payment gateways.
Urban Ochre does not store sensitive payment credentials where such information is securely handled by authorized payment service providers.
- Payment Failures
Urban Ochre is not responsible for payment failures caused by:
Banks
Payment gateways
UPI providers
Card networks
Internet connectivity
Third-party technical systems
If money has been debited but an order is not successfully created, customers should contact us with the transaction details so the issue can be investigated.
- Order Verification & Fraud Prevention
Urban Ochre may verify orders where reasonably necessary.
We may contact customers to confirm:
Order information
Contact details
Delivery information
Payment status
High-value purchases
Unusual order activity
Orders suspected of fraudulent or unauthorized activity may be placed on hold or cancelled.
- Customer Account
If UrbanOchre.com allows account creation, you are responsible for:
Keeping your login credentials confidential.
Providing accurate information.
Keeping your details updated.
Preventing unauthorized access to your account.
You should notify us if you believe your account has been used without permission.
- Accuracy of Customer Information
Customers must provide accurate information while using our website or placing orders.
This may include:
Name
Phone number
Email
Billing information
Address
Other required order details
Urban Ochre will not be responsible for issues caused by incorrect or misleading customer information.
- Bulk & B2B Orders
Urban Ochre may supply products for:
Interior designers
Architects
Landscaping projects
Hotels
Cafés
Restaurants
Offices
Builders
Corporate buyers
Retailers
Commercial spaces
Bulk, customized, and B2B orders may be governed by separately agreed terms relating to:
Pricing
Quantity
Production
Customization
Payment
Lead time
Delivery
Packaging
Any written commercial terms agreed for such an order may take precedence over general website terms for that transaction.
- Customized Products
Customized or made-to-order products may include changes to:
Size
Colour
Finish
Design
Branding
Packaging
Quantity
Product configuration
Customers are responsible for confirming customization details before production begins.
Once approved, specifications may not be changeable after production has started.
- Intellectual Property Rights
Unless otherwise stated, all content available on UrbanOchre.com is owned by, licensed to, or lawfully used by Urban Ochre.
This includes:
Brand name
Logo
Product images
Product descriptions
Website content
Videos
Graphics
Illustrations
Layouts
Marketing creatives
Written content
Such content is protected by applicable intellectual property laws.
- Restrictions on Website Content
Without prior written permission, users must not:
Copy our product photographs for commercial use.
Republish website content.
Use the Urban Ochre logo or branding.
Copy product descriptions for competing listings.
Reproduce marketing graphics.
Modify and resell our creative assets.
Use our content in misleading advertisements.
Unauthorized use may result in appropriate legal action.
- Customer Reviews
Customers may be able to submit:
Reviews
Ratings
Comments
Product photographs
Feedback
Testimonials
By submitting content, you confirm that you have the right to share it and that it does not violate another person’s rights.
Urban Ochre may moderate, remove, or refuse content that is:
Abusive
Misleading
Fraudulent
Offensive
Unlawful
Irrelevant
Spam
30. Use of Customer-Submitted Content
Where permitted by law and subject to applicable consent requirements, Urban Ochre may use voluntarily submitted reviews, feedback, testimonials, or photographs for reasonable promotional or business purposes.
Customers may contact us if they have concerns regarding content they previously submitted.
- Prohibited Activities
Users must not use UrbanOchre.com for:
Fraudulent transactions
Illegal activities
Unauthorized access
Website hacking
Distribution of malware
Automated scraping of protected content
False representation
Impersonation
Abuse of promotional offers
Violation of intellectual property rights
Actions that interfere with website functionality
Urban Ochre reserves the right to restrict access where misuse is identified.
- Third-Party Services
UrbanOchre.com may use third-party services for functions such as:
Payment processing
Website hosting
Analytics
Communication
Advertising
Customer support
Order management
Third-party providers may have their own terms, policies, and privacy practices.
Urban Ochre is not responsible for independent third-party platforms beyond the extent required by applicable law.
- External Links
Our website may contain links to third-party websites, social media pages, or other external services.
These links may be provided for convenience.
Urban Ochre does not necessarily control or endorse the information, products, services, or privacy practices of third-party websites.
Users should review the applicable terms and policies of those services.
- Website Availability
We aim to keep UrbanOchre.com available and functional.
However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable because of:
Maintenance
Updates
Technical issues
Server problems
Security requirements
Third-party interruptions
Urban Ochre may modify, suspend, or update website functionality where required.
- Website Accuracy
We make reasonable efforts to keep website information accurate.
However, occasional errors may occur in:
Product descriptions
Prices
Dimensions
Images
Stock information
Promotional content
Website text
Urban Ochre reserves the right to correct errors whenever identified.
- Limitation of Liability
To the extent permitted under applicable law, Urban Ochre shall not be liable for indirect, incidental, special, or consequential loss arising from misuse of the website or products.
Nothing in these Terms is intended to exclude or reduce statutory consumer rights that cannot legally be excluded under applicable Indian law.
- Misuse of Products
Urban Ochre shall not be responsible for damage resulting from:
Improper installation
Improper mounting
Overloading
Mishandling
Falling or impact
Product modification
Use for unintended purposes
Negligent use
Improper maintenance
Customers are responsible for using products safely and according to their intended purpose.
- Force Majeure
Urban Ochre shall not be responsible for failure or delay caused by circumstances reasonably beyond our control, including:
Natural disasters
Floods
Fires
Severe weather
Government restrictions
Strikes
Epidemics
Pandemics
Internet outages
Supply-chain disruptions
Transportation disruptions
Other unforeseen events
We will make reasonable efforts to resume normal operations when circumstances permit.
- Privacy
Use of UrbanOchre.com is also subject to our separate Privacy Policy.
The Privacy Policy explains how personal information may be collected, processed, used, stored, and protected.
Customers are encouraged to review the Privacy Policy separately.
- Separate Website Policies
Urban Ochre maintains separate policies covering matters such as:
Shipping & Delivery
Returns
Refunds
Damaged Products
Replacement Requests
These policies should be read separately and form part of the overall terms applicable to purchases made through UrbanOchre.com.
This Terms & Conditions page intentionally does not reproduce those policies in full.
- Electronic Communication
By interacting with Urban Ochre or placing an order, customers acknowledge that we may communicate regarding their transactions through:
Email
SMS
Telephone
WhatsApp
Website notifications
Transactional messages may include order confirmations, account updates, or customer-support communications.
Marketing communications, where applicable, will be handled subject to applicable laws and available opt-out options.
- Changes to Terms & Conditions
Urban Ochre may update these Terms & Conditions from time to time.
Changes may be necessary because of:
Business changes
Legal requirements
Website updates
Product changes
Technology changes
Operational requirements
The latest version displayed on UrbanOchre.com will apply from its effective date.
- Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the maximum extent permitted by law.
- Governing Law
These Terms & Conditions shall be governed by the laws of India.
Any dispute shall be subject to applicable Indian law and the jurisdiction of the competent courts associated with Urban Ochre’s legally applicable place of business, subject to mandatory consumer protection rights.
- Contact Us
For questions about these Terms & Conditions or your use of UrbanOchre.com, contact:
Urban Ochre
Website: UrbanOchre.com
