At Urban Ochre, we carefully pack every order to ensure that your pots, planters, plant stands, wall planters, and décor products reach you safely.
We currently ship across India and offer both Prepaid and Cash on Delivery (COD) payment options on eligible orders and serviceable PIN codes.
Shipping Charges
Prepaid Orders Below ₹2999 varies according to shipping partners.
Prepaid Orders Above ₹2999 FREE Shipping
Cash on Delivery charges ₹100
Note: Shipping and COD charges displayed during checkout will be considered final. Charges may vary for selected products, oversized shipments, remote locations, bulk orders, or special deliveries.
Delivery Timeline
An estimated delivery timeline will be displayed or communicated when you place your order.
Delivery timelines are indicative and may vary depending on:
Delivery location
PIN code serviceability
Distance from our dispatch facility
Product availability
Order processing time
Courier partner
Weather conditions
Public holidays
Operational disruptions
Urban Ochre makes every reasonable effort to dispatch and deliver your order as quickly as possible.
Estimated Delivery
Most orders are processed and dispatched after successful order confirmation.
Once dispatched, delivery generally depends on your location and the courier partner servicing your area.
Please note that estimated delivery dates are not guaranteed delivery dates.
Courier & Logistics Partners
Urban Ochre works with reliable third-party courier and logistics companies to deliver orders across India.
Depending on location and shipment requirements, your order may be shipped through partners such as:
Delhivery • XpressBees • Shiprocket Partner Couriers • Amazon Shipping • Other Reliable Logistics Providers
The courier partner used for a particular order may vary depending on PIN code, package size, availability, and delivery speed.
Order Tracking
As soon as your order is dispatched, tracking information will generally be shared with you through:
Email
SMS
WhatsApp, where applicable
You can use the tracking number/link to follow the movement of your shipment.
Tracking information may take a few hours after dispatch to become active on the courier partner’s system.
Multiple Packages
Depending on product availability, warehouse location, package dimensions, or courier requirements, your order may sometimes be delivered in more than one package.
Different packages belonging to the same order may also arrive on different dates.
Unless specifically stated otherwise, you will not be charged separate shipping fees simply because an order has been divided into multiple shipments.
Cash on Delivery (COD)
Cash on Delivery is available on selected products and serviceable PIN codes.
Please note:
COD is a payment method and not a trial-before-payment service.
Payment must be completed as required by the delivery partner before accepting/opening the shipment.
Repeated refusal of confirmed COD orders may result in:
Restriction of COD facility
Requirement of prepaid payment for future orders
Cancellation of future COD orders at our discretion
COD Availability
Cash on Delivery may not be available for every PIN code.
Some courier partners may temporarily or permanently restrict COD service for:
Remote locations
Certain PIN codes
High-value orders
Oversized shipments
Specific product categories
If COD is unavailable for your location, you can complete your order using one of the available prepaid payment methods.
Delivery Attempts
Courier partners generally make multiple attempts to deliver an order.
Customers are requested to:
Provide a complete and accurate delivery address
Provide an active mobile number
Respond to courier calls/messages
Ensure someone is available to receive the package
If delivery fails repeatedly because the customer is unavailable, unreachable, provides an incorrect address, or refuses delivery, the shipment may be returned to us.
Additional shipping charges may apply if re-shipment is requested.
Incorrect or Incomplete Address
Please carefully check your shipping details before completing your order.
Urban Ochre cannot be held responsible for delays or failed deliveries caused by:
Incorrect address
Incomplete address
Wrong PIN code
Incorrect mobile number
Customer unavailability
If you notice an error after placing your order, please contact us as soon as possible at:
We will try to update the details if the order has not already been processed or dispatched.
Delivery Delays
Urban Ochre uses third-party courier companies for shipping.
While we make every reasonable effort to deliver within the estimated timeline, delays may occasionally occur because of circumstances outside our direct control.
These may include:
Courier operational delays
Weather conditions
Transportation disruptions
Natural disasters
Festivals and peak-season volumes
Government restrictions
Strikes
Remote-area serviceability
Incorrect delivery information
Urban Ochre is not directly responsible for delays caused by third-party courier companies; however, our team will make reasonable efforts to assist you in tracking and resolving delayed shipments.
Time-Sensitive Orders
If you require an order by a particular date, please contact us before placing your order.
You may email your requirement to:
We will make reasonable efforts to assist you, but we cannot guarantee delivery by a specific date because final transportation and delivery are handled by third-party courier partners.
Cancellation Before Dispatch
If you wish to cancel your order, please contact us within 4 hours of placing the order.
Send your cancellation request to:
Please mention:
Order number
Customer name
Registered phone number
Reason for cancellation
Cancellation will only be possible if the order has not already been processed, packed, or dispatched.
Orders Already Shipped
Once an order has been dispatched, it cannot normally be cancelled.
If a dispatched order is refused at the doorstep, it may be treated as a return and handled according to our Returns & Refunds Policy.
For prepaid orders, applicable forward and reverse shipping costs may be deducted from the eligible amount/store credit where appropriate.
Failed Delivery & Return to Origin
A shipment may be returned to Urban Ochre if:
The customer repeatedly remains unavailable
The address is incorrect
The delivery location cannot be located
The customer refuses the shipment
The courier exhausts its delivery attempts
Such shipments are commonly referred to as RTO (Return to Origin) orders.
For prepaid orders returned due to customer-related reasons, Urban Ochre reserves the right to deduct applicable shipping and return-to-origin charges before processing any eligible resolution.
Repeated COD refusals may result in removal of the COD facility for future purchases.
Unserviceable PIN Codes
Although we work with leading logistics companies, some locations may occasionally be outside courier coverage.
If your delivery address is currently unserviceable, we may:
Contact you for an alternative address
Offer another available courier option
Request additional time until serviceability resumes
Cancel and appropriately resolve the order if delivery is not possible
We will always try to find the most practical solution.
Large & Fragile Products
Some Urban Ochre products—including large FRP planters, decorative iron stands, and other bulky décor items—may require special packaging or transportation.
Delivery timelines and charges for oversized products may therefore differ from standard parcels.
Any additional shipping requirement, where applicable, may be displayed at checkout or communicated before dispatch.
Safe Packaging
Pots, planters and décor products can be fragile.
We therefore take particular care while packing products using suitable protective materials and packaging based on the nature of each item.
When your shipment arrives, please inspect the outer packaging before accepting it wherever possible.
If the package appears significantly damaged or tampered with, we recommend taking photographs and recording an unboxing video.
Damaged Shipment
If your product arrives damaged, please contact us within 24 hours of delivery at:
Please share:
Order number
Product photographs
Outer packaging photographs
Shipping label photograph
Unboxing video, if available
The claim will be reviewed according to our Returns & Refunds Policy.
Tampered Packages
If you believe your parcel has been opened, damaged, or tampered with during transit, please photograph the package before opening it.
We strongly recommend recording an unboxing video in such cases.
Contact our team immediately at:
Delivered but Not Received
If your courier tracking, SMS, or email shows that the order has been delivered, but you have not received it, please contact us within 24 hours of receiving the delivery notification.
This allows us to raise the issue with the courier partner while delivery records are still recent.
Bulk & Commercial Orders
Shipping conditions for:
Bulk orders
B2B orders
Customized products
Large commercial orders
Oversized shipments
may differ from our standard shipping policy.
Shipping charges and delivery timelines for such orders may be discussed separately before confirmation.
International Shipping
At present, Urban Ochre primarily ships within India.
International shipping may be introduced for selected products in the future.
PO Box Addresses
We currently do not recommend using PO Box addresses for deliveries, as most of our courier partners require a complete physical address and recipient contact details.
Please provide a complete residential or commercial delivery address when placing your order.
Contact Urban Ochre
For questions regarding shipping, tracking, delivery, COD availability, delayed shipments, or cancellations, contact:
Urban Ochre Customer Care
When contacting us, please mention your order number so our team can assist you faster.
